Terms of service

Terms & Conditions

1. Introduction

Welcome to Crumb Pact. These Terms and Conditions (“Terms”) govern your use of our website and your purchase of products from us. By using this website or placing an order, you agree to these Terms.


2. Company Information

Crumb Pact

Email: hello@crumbpact.com

Location: Isle of Wight, UK


3. Products and Orders

  • All products are described as accurately as possible.
  • We reserve the right to make minor changes to ingredients or presentation without prior notice.
  • All orders are subject to availability.



4. Pricing and Payment

  • Prices are displayed on each product.
  • Payments must be made in full at the time of ordering.
  • We reserve the right to change prices at any time, but this will not affect orders already placed.

5. Delivery

  • Delivery information, lead times, and charges are displayed on the website.
  • We will make every effort to meet estimated delivery times but cannot be held responsible for delays outside our control.

6. Cancellation and Refunds

  • Orders may be cancelled within 24 hours of purchase by contacting hello@crumbpact.com.
  • Perishable goods are not eligible for return. Refunds will be considered on a case-by-case basis.

7. Allergens and Dietary Information

  • Allergen information will be provided for each product.
  • Customers are responsible for checking ingredients if they have food allergies.


8. Liability

  • Crumb Pact shall not be liable for any indirect or consequential losses arising from your use of our products or website.
  • Our maximum liability is limited to the cost of the products purchased.

9. Intellectual Property

  • All content on this website, including text, images, and branding, is the property of Crumb Pact and may not be used without permission.



10. Governing Law

  • These Terms are governed by the laws of England and Wales.



Privacy Policy

1. Introduction

Crumb Pact (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.


2. Data We Collect

  • Name, email address, and contact details when you make a purchase or subscribe to our newsletter.
  • Payment information is collected via our secure payment provider and is not stored on our servers.


3. How We Use Your Data

  • To process and deliver orders.
  • To communicate with you about your order or subscription.
  • To send marketing emails if you have opted in.


4. Sharing Your Data

  • We do not sell your personal data.
  • We may share information with third-party service providers for delivery and payment processing.


5. Data Retention

  • We will retain your data only as long as necessary for the purposes it was collected, including for legal or accounting obligations.


6. Your Rights

  • You may request access to, correction, or deletion of your personal data.
  • You may unsubscribe from marketing communications at any time by following the link in emails or contacting hello@crumbpact.com


7. Security

  • We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.


8. Cookies

  • Our website uses cookies to improve user experience. You can manage or disable cookies through your browser settings.


9. Contact Us

For questions about your personal data or this Privacy Policy, please email us at hello@crumbpact.com


10. Changes to This Policy

  • We may update this Privacy Policy from time to time. Changes will be posted on the website with the updated date.