Orders, Delivery & Storage

• How long will my order take? We bake fresh to order — no factory lines here. Your treats are usually ready to leave our kitchen within 3–5 days, unless a product page says otherwise.
• Who delivers my order? our parcel of joy will be whisked to your door by DPD’s next-day courier service, chosen for their strong green credentials and reliable service. You’ll receive tracking details as soon as it’s on its way, so you can practically hear the cookie tin calling.
• How should I store my bakes? Each treat arrives wrapped and ready for a little TLC. Keep them in an airtight container for up to 5ays, or freeze for up to 3 months if you fancy stretching out the indulgence (we won’t judge if they never make it that far).

Ingredients & Allergens

• What’s inside your bakes? Every order includes a clear ingredient and allergen label, so you’ll always know exactly what’s in your box. We use organic ingredients wherever possible, and our Fairtrade chocolate supplier was chosen not just for exceptional flavour, but for ethical business practices too.
• Do you handle allergens? Yes — all our bakes are prepared in a kitchen that handles all major allergens. While we take great care to avoid cross-contamination, we can’t guarantee our products are suitable for those with severe allergies. Transparency is part of the pact.
  

Packaging & Sustainability

• What makes your packaging eco-friendly? We’ve taken a slow-luxury approach to packaging too. Our sustainably sourced treat boxes are chosen with reuse and upcycling in mind (they make lovely keepsake boxes for recipes, ribbons, or notes).

Custom & Corporate Orders

• Do you take custom orders? Absolutely. From thoughtful corporate gifting to bespoke boxes for events or celebrations, we’d love to bake something personal for you. Just email hello@crumbpact.com with your ideas.